Telephone calls
If you need to contact the practice during practice hours, please call us on the landline 02 9829 3033. This is the number to use to make or clarify your appointments. If you need to speak to the doctor, arrangements can be made with reception via this number. Please DO NOT call him on the mobile during practice hours.
As you can appreciate, the practice is super busy during office hours. We are unable to drop everything and attend to your requests for referral letters, prescriptions, certificates or forms at short notice. Please understand that our staff often have to attend to many duties at the practice as well as answer incoming calls. There really aren’t any spare moment.
Similarly, very rarely, would the Dr Khoo be able to drop what he is doing to attend to your call. He will return your call if this is arranged with reception during business hours. This may not happen until very late in the day.
For minor things, we will attempt to attend to your request by the end of the day. If appropriate, the doctor will return your call before the end of the day. Sometimes, it might be very late in the evening. There may be a charge involved.
Dr Khoo’s mobile
Please avoid calling Dr Khoo on his mobile. As you can imagine, during practice hours, he is likely to be consulting and would not like to be interrupted. He may very well be in the middle of a procedure. After hours, it is likely that he is at a medical meeting either learning or presenting. It is also not appropriate to call him then. If you need to contact Dr Khoo in or out of hours, please text him on the mobile.
For urgent matters, do not call Dr Khoo on the mobile either. Please use the landline or call 000 and ask for an ambulance.
Email policies
Contacting the practice or Dr Khoo via email is usually of a non-urgent nature. Emails are not constantly monitored by staff or doctor. We may only answer emails at the end of the day or the next morning. There are about 200 emails arriving in his inbox on a typical day. Please be patient. For urgent but non-medical matters, please contact us via the landline.
Please note that emails are not secure and information between you and the practice may not be safe. When you ask for documents (medical certificate, results or referrals) to be emailed to you, please be aware that emailing is not secured. Please use email at your own risk.
For more urgent but not medically critical matters, please schedule a telephone consultation with reception. There is often a charge for telephone consultation. Our staff will inform you when you make the appointment.
When the practice is closed
For medical emergencies, please call 000 and ask for an ambulance.
When the practice is closed, there are many ways of contacting Dr Khoo.